Closing the Sale Isn’t the End, It’s the Beginning

  •  Oct 23, 2017
  •  Sales
  •  Paul Reilly

Have you ever left your ATM card in the machine or the original document in the copy machine? Have you ever sent an e-mail but forgot to include the attachment? These are called post-completion errors. A post-completion error is an error of omission—an unintentional slip, blunder, or oversight. This error…

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What It Takes to be a Top-achieving Salesperson

  •  Sep 5, 2017
  •  Sales
  •  Paul Reilly

  Every salesperson wants to be a top achiever, but few are willing to do what it takes. Some salespeople lack the skill to succeed, others lack the will to succeed. Top-achieving salespeople have both. From our best sales practices research, we analyzed top-achieving salespeople. These top achievers were in…

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How to Compete With Amazon

In a recent seminar, a salesperson asked, “Is Amazon going to replace salespeople?” Amazon is a formidable competitor. They disrupt every market they touch. Amazon successfully enters different markets because they are customer-centric. They focus on the customer’s needs, not the competition. Jeff Bezos, the Amazon founder, famously said, “We’re…

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How to Overcome Buyer Inertia

  •  Aug 15, 2017
  •  Sales
  •  Paul Reilly

Unless acted upon by an external force, an object at rest will remain at rest. In physics, this is called inertia. Galileo discovered this law in the 1600’s. Although inertia is rooted in the field of physics, the concept also applies to sales. A buyer at rest will remain at…

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How Often Do Salespeople Quit?

  •  Aug 2, 2017
  •  Sales
  •  Paul Reilly

On a recent vacation, I observed a seagull tirelessly hunt for twenty minutes. The seagull circled above the ocean and dove forty or fifty times trying to catch a small fish. Each time, the seagull came up “empty handed.” Imagine the exhaustion. After each fruitless attempt, the seagull kept going,…

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Selling to Millennial Buyers

  •  Jun 21, 2017
  •  Sales
  •  Paul Reilly

“The children now love luxury. They have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise.” You might have been thinking of Millennials as you read this quote. It’s common for the previous generation to bash the upcoming generation. In fact, the…

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Are You Selling Apples or Outcomes?

  •  Jun 8, 2017
  •  Sales
  •  Paul Reilly

A couple of weeks ago, we loaded up the family car and made the 45-minute trip to Eckert’s Farm in Belleville, IL. You can pick apples in the Fall and strawberries in the Spring. Eckert’s Farm is packed with families canvassing the orchard to pick fresh produce. It’s a great…

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What If You Were Outsold by the Competition?

There are several legitimate reasons to lose business. Being outsold by the competition is not one of them. Salespeople lose business. It happens. It’s part of being in sales. Losing business is not a big deal, but why you lose it is a big deal. Too often, salespeople will lose…

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Why We Lose to the Competition

This past weekend, my daughter was competing in her first ever track meet. It was exciting to watch these kids sprint their fastest down the line to try and win the race. The atmosphere was filled with enthusiasm as the crowds cheered for the runners. As the winners from each…

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Most Price Objections Aren’t Really Price Objections

Although buyers object on price, there is another reason they’re not buying. Buyers tell you they don’t have the budget or your product is just too expensive. Buyers object on price because it’s less personal. The buyer would rather say, “Your price is too high” than “You haven’t sold me…

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